UK delivery
- Orders below £25: £2.99 standard UK delivery.
- Orders of £25 or more: free standard UK delivery.
- Estimated delivery: 2–4 business days.
The final available service and delivery charge are shown before you pay. We currently deliver to eligible Great Britain addresses accepted by our checkout.
Delivery estimates
Delivery dates are estimates rather than guaranteed appointments. Business days exclude weekends and public holidays. Orders placed during launches, promotions or public-holiday periods may take longer. Unless we agree otherwise, we will deliver within 30 days after accepting your order.
Pre-orders
Pre-order items display an estimated dispatch date on the product page or order information. If an order contains both available and pre-order items, they may be sent together unless we tell you otherwise. We will contact you about a material delay and you may cancel an affected item before dispatch for a full refund.
Tracking and delivery
Where tracking is available, it will be provided electronically. Please make sure the delivery details supplied at checkout are complete and accurate. Delivery is complete when the parcel is delivered to the address or safe location authorised by you.
Delayed or missing parcels
If an order has not arrived within the estimated window, check the tracking information and then contact us through our contact page with your order number. We will investigate with the delivery provider and arrange the appropriate replacement or refund where the parcel is confirmed lost.
Damaged deliveries
If a parcel or product arrives damaged, contact us as soon as reasonably possible and include your order number and clear photographs where available. This helps us resolve the issue quickly and does not affect your statutory rights.
Incorrect address or failed delivery
Contact us immediately if you notice an address error. We cannot guarantee a change after processing has begun. If a parcel is returned because an address was incorrect or delivery was repeatedly unsuccessful, we will contact you about redelivery or refund options and may deduct reasonable additional delivery costs where the law permits.