About these terms
These terms apply to purchases made through the LOCKD Performance website. Please read them before placing an order. Nothing in these terms limits the legal rights available to you as a consumer.
LOCKD Performance is an online football-performance retailer based in England. You can contact us about these terms, an order or a complaint through our contact page.
Products
We take reasonable care to describe and photograph products accurately. Colours can appear slightly different depending on the screen being used. Measurements, fit guidance and product images are provided to help you choose but may be subject to reasonable manufacturing tolerances.
Placing an order
You must provide complete and accurate information at checkout. You can review and correct your basket before payment. By using the final payment button, you confirm that the order involves an obligation to pay and that you are at least 18, or have permission from a parent or guardian.
After an order is placed, we send an electronic confirmation. A contract is formed when the order is accepted in that confirmation. We may decline or cancel an order before dispatch if payment is not authorised, stock is unavailable, the price or description contains an obvious error, or we reasonably suspect fraud. Any payment taken for a cancelled order will be returned.
Prices and payment
Prices are shown in pounds sterling and include applicable UK taxes. Delivery charges are shown before payment. Available payment methods are displayed at checkout. We do not add a surcharge for payment by a personal debit or credit card.
Promotions
Promotions apply only for the stated period and while qualifying stock remains available. Unless stated otherwise, offers cannot be combined. We may correct or withdraw a promotion affected by an obvious error, but this does not affect an order already accepted.
Delivery
Delivery options, charges and estimates are explained in our Delivery Policy. Unless another timeframe is agreed, goods will be delivered within 30 days after the order is accepted.
Pre-orders
A product is a pre-order only when this is stated clearly on its product page. The expected dispatch date is an estimate and may change. If a material delay occurs, we will provide an update and allow you to cancel the affected item for a full refund before dispatch.
Cancellations, returns and faults
Your cancellation and return rights are explained in our Returns & Refunds Policy. Products must be of satisfactory quality, match their description and be fit for their normal purpose. Your statutory rights are not affected.
Gift cards
Additional conditions apply to digital gift cards. Read our Gift Card Terms before purchasing or using one.
Website use and intellectual property
The LOCKD name, branding, photographs, product designs and website content may not be copied, republished or used commercially without permission. You must not misuse the website, interfere with its security or attempt unauthorised access.
Our responsibility
We are responsible for foreseeable loss caused by our breach of these terms or failure to use reasonable care. We are not responsible for loss that was not foreseeable or for business loss arising from a consumer purchase. Nothing excludes responsibility where doing so would be unlawful, including responsibility for death or personal injury caused by negligence, fraud, or your statutory consumer rights.
Events outside our control
We are not responsible for a delay caused by events we could not reasonably control. We will take reasonable steps to minimise the effect and contact affected customers where appropriate.
Law and complaints
These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you keep any mandatory protections and may bring a claim in the courts available to you. Please contact us first so we can try to resolve any complaint promptly.