How gift cards work
LOCKD Performance gift cards are delivered electronically to the recipient email supplied by the purchaser. The purchaser is responsible for checking that the email address is accurate. Delivery may be delayed briefly by payment or fraud-prevention checks.
Using a gift card
- Gift cards may be redeemed against eligible products through the LOCKD Performance checkout.
- They cannot be exchanged for cash or used to buy another gift card.
- If the order value is higher than the available balance, the remainder must be paid using another accepted method.
- Any unused balance remains available on the original code, subject to these terms.
Expiry
Any expiry date will be displayed before purchase or in the delivery email. If no expiry date is stated, the gift card has no fixed expiry. We will not introduce a shorter expiry after purchase.
Cancelling a purchase
The purchaser may request cancellation within 14 days after purchase if the gift card has not been used. Once any part of the balance has been redeemed, the cancellation right may no longer apply. This does not affect rights relating to a faulty digital code or a gift card that was not supplied as described.
Returns paid with a gift card
Where a product bought using a gift card is refunded, the corresponding amount will normally be returned to the gift card or original combination of payment methods. This does not affect your statutory refund rights.
Lost, shared or misused codes
Treat the code like cash and share it only with the intended recipient. Contact us promptly if a code is lost, sent to the wrong address or used without permission. We may be able to cancel and replace an unused balance after verifying the purchase, but cannot guarantee recovery after a valid code has been redeemed by another person.
Fraud and technical problems
We may temporarily suspend a gift card while investigating suspected fraud or misuse. If a valid code does not work because of a technical fault, contact us and we will investigate and restore the correct balance or provide an appropriate remedy.
Contact
For help, use our contact page and include the purchaser's name, purchase date and order number where available. Do not include the complete gift-card code in an unsecured public message.