Changing your mind
For most products bought online, you may cancel without giving a reason by telling us within 14 days after the day the goods are delivered. After notifying us, you then have a further 14 days to send the goods back.
Start a return through our contact page. Include your name, order number, the item being returned and the reason if you wish to provide one. We will send the return instructions and return address.
Return condition
You may inspect an item as you would in a shop. Please return products complete, clean and with their original packaging where reasonably possible. We may reduce a refund only where handling beyond what is reasonably necessary has reduced the product's value. This does not affect your rights where an item is faulty.
For hygiene, we recommend trying grip socks on over clean socks until you decide to keep them. We do not use this request to remove any statutory right you have.
Return postage
You are responsible for the direct cost of returning a change-of-mind item. We recommend retaining proof of postage. If an item is faulty, damaged, incorrectly supplied or not as described, contact us before returning it so we can arrange an appropriate solution without charging you return postage.
Refunds
A valid change-of-mind refund includes the product price and the least expensive standard outbound delivery option offered for the order. We will issue it within 14 days after receiving the returned goods, or after you provide evidence that they were sent back if that is earlier. Refunds are made to the original payment method unless another method is expressly agreed.
Faulty or incorrectly described goods
Products must be of satisfactory quality, fit for their normal purpose and match their description. Depending on the circumstances, you may be entitled to reject the goods, or request a repair, replacement, price reduction or refund under the Consumer Rights Act 2015. Contact us with your order number and details of the problem. Your statutory rights are not affected by this policy.
Exceptions
The statutory change-of-mind right may not apply to personalised or custom-made goods, or to sealed goods that are genuinely unsuitable for return for health-protection or hygiene reasons after being unsealed. Any applicable exception will be explained clearly before purchase. Faulty goods remain protected by law.
Model cancellation form
You may use the wording below, although you do not have to. Send it through our contact page or in another durable written form.
To: LOCKD Performance
I give notice that I cancel my contract for the sale of the following goods:
Goods: ______________________________
Order number: _______________________
Ordered on / received on: ____________
Name: _______________________________
Address: _____________________________
Signature (only if sent on paper): _____
Date: ________________________________
How to contact us
Use our contact page and include your order number. We will provide the correct return address; please do not send products back without obtaining the return instructions first.