Who we are
LOCKD Performance is responsible for the personal information described in this policy. If you have questions or want to exercise a privacy right, contact us through our contact page.
Information we collect
- Contact details and messages you submit through our contact or team-order form.
- Order, delivery and payment-related details needed to complete a purchase.
- Product, basket and customer-service information connected with an order.
- Technical information, cookie preferences and website usage data where permitted.
Payment details are handled by the payment providers available through Wix checkout. LOCKD Performance does not receive your complete card details.
Why we use it
- To process orders, payments, delivery, returns and customer support.
- To respond to individual, club, academy and team-order enquiries.
- To operate, secure and improve the website and prevent misuse.
- To meet accounting, tax and other legal obligations.
- To measure or market the website only where your consent is required and provided.
Our legal bases
Depending on the activity, we use personal information because it is needed to perform a contract with you, comply with a legal obligation, pursue a legitimate business interest, or because you have given consent. You may withdraw consent at any time.
Who receives information
We share information only when needed with service providers that support the website and orders, including Wix, payment providers and delivery providers. We may also disclose information when legally required. We do not sell personal information.
International processing
Some service providers may process information outside the UK. Where this happens, we rely on appropriate legal safeguards required by UK data-protection law.
How long we keep information
We keep information only for as long as it is needed for the purpose collected, including order, accounting, dispute and legal-record requirements. Enquiries that do not lead to an order are not kept longer than reasonably necessary.
Your rights
Subject to the law, you may ask us to:
- Provide access to your personal information.
- Correct inaccurate or incomplete information.
- Delete information or restrict how it is used.
- Provide certain information in a portable format.
- Stop processing based on legitimate interests.
- Withdraw consent for optional cookies or marketing.
Your right to object: you may object at any time when we rely on legitimate interests, including any related profiling. We will stop unless there is a lawful reason to continue. You can always object to direct marketing.
You may also complain to the UK Information Commissioner’s Office if you believe your information has been handled unfairly. Information about raising a concern is available at ico.org.uk.
Children
Our products may be used by young players, but purchases and direct enquiries should be made by a parent, guardian or other responsible adult. We do not knowingly seek personal information directly from children.
Updates
We may update this policy when the website, services or legal requirements change. The latest version and update date will always be shown on this page.